GrowQ Offers End-to-End Services in Mortgage Origination

Providing Processing Support that Cuts Across Origination as well as Post-Closing

Meeting Deadline

We believe in honesty, integrity, and a strong commitment to meeting deadlines while delivering quality. Our experienced processors do this day-in-day-out.

Compliance Assurance

We ensure that our clients comply with all legal, regulatory, and industry standards for mortgage lending practices and operate within the bounds of the law.

Seamless Scalability

Our Seamless Scalability feature enables you to expand your business operations and handle more clients without the need for additional infrastructure.

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Our Services

We have over years of experience in providing mortgage processing support services to blue-chip financial institutions in the areas of mortgage processing, underwriting, closing, post-closing, and title services.

Mortgage Loan Setup

Loan Processing

Pre-Underwriting Support

Underwriting Support

Mortgage Closing Support

Post Closing Support

Mortgage Servicing

Mortgage Loan Setup
Delays in loan set-up can cause setbacks in processing and ultimately result in delayed closings. However, with the right assistance, these issues can be avoided altogether. At GrowQ, we provide comprehensive end-to-end mortgage loan set-up services. This includes organizing loan documents, verifying borrower eligibility, and updating information on the loan origination system (LOS)
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Loan Processing
We leverage a well-defined mortgage processing and advanced technology to help lenders expedite loan closure cycles and seize competitive advantage Our mortgage processing system has been carefully designed and optimized to ensure that all necessary steps are taken efficiently and accurately, from verifying borrower income and credit history to conducting property appraisals. This enables lenders to avoid unnecessary delays and close loans more quickly, while maintaining a high level of accuracy and compliance.
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Pre-Underwriting Support
Our team works closely with underwriters to ensure that loans are submitted for approval with all necessary documentation and verifications in place. Our pre-underwriting process allows for a more efficient loan approval process, resulting in fewer conditions and fewer touches required when files come out of underwriter review. This streamlined approach ultimately leads to faster loan approvals and quicker time to close for our clients.
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Underwriting Support
At GrowQ, we offer expert mortgage underwriting services to assist lenders in accurately assessing the financial credibility of loan applicants. Our team of experienced underwriters carefully evaluates each applicant's financial standing, including factors such as payment history, debt-to-income ratio, and loan-to-value ratio, to determine whether or not lending to the applicant is a sound investment.
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Mortgage Closing Support
We provide comprehensive services that cover all stages of the mortgage loan closing process. This includes ordering title reviews, preparing closing statements, liaising with agents and other parties involved in the transaction, revising loan terms as needed, and more.
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Post Closing Support
At GrowQ, we understand the importance of error-free post-closing support services for our clients. From post-close reviews and HMDA audits to title recording confirmations, tracking and retrieving documents, and conducting data integrity audits, every step of the process is done with precision and care.
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Mortgage Servicing
We work closely with our clients to ensure that all loans are properly documented and boarded onto the servicing system in a timely and accurate manner. We also provide ongoing portfolio management services, including payment processing, escrow administration, and investor reporting.
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Features

Mortgage Processing Support Services made Faster, Easier & Better

GrowQ commits to make mortgage processes faster, easier, better, and more economical than ever before. We have over years of experience in providing mortgage processing support services to blue-chip financial institutions in the areas of mortgage processing, underwriting, closing, post-closing, and title services.

Features

Mortgage Processing Outsourcing Services made Faster, Easier & Better

GrowQ commits to make mortgage processes faster, easier, better, and more economical than ever before. We have over years of experience in providing mortgage processing support services to blue-chip financial institutions in the areas of mortgage processing, underwriting, closing, post-closing, and title services.

Increase Savings by 70%

GrowQ is dedicated to helping lenders save significantly on loan production costs. Our flat 70% cost reduction and highly competitive pricing on a per FTE basis make it possible for lenders to achieve maximum savings.

Get Scalable Solution

We offer scalable solutions to help lenders manage fluctuations in loan volumes while maintaining compliance. Our solutions are designed to provide maximum flexibility, enabling lenders to easily adjust to changes in market conditions and regulatory requirements.

Faster Closings, No Backlogs

Our mission is to help lenders achieve greater efficiency and accuracy in loan processing. We help them reduce the loan processing time by 50% while delivering over 99.8% accuracy.

ROI Delivered from Day 1

GrowQ promises a measurable and predictable ROI from day one for your mortgage operations. if you're looking for a way to improve your mortgage operations and maximize your ROI, GrowQ is definitely worth checking out.

Mortgage Transition Process

We offer lenders a well-defined and step-by-step transition process to ensure the smooth delegation of operations.

Step One
Step Two
Step Three
Step Four
Step Five
Step Six

Pre-Transition

We take a comprehensive approach in assessing lender's mortgage operations before devising a bespoke strategy. Our transition plan is tailored to meet your specific requirements. To ensure a smooth transition, we have a team of highly skilled mortgage experts who serve as pilots during the transition period. Additionally, we establish a robust IT infrastructure in accordance with the transition process's milestones, ensuring that the technology supports the smooth handover of operations.

Transfer of Knowledge

We understand that effective communication and collaboration are essential to a successful knowledge transfer process, which is why we work closely with our clients to schedule meetings and onsite visits. Our team of mortgage experts undergo rigorous training schedules, ensuring that they have a deep understanding of your approach to the mortgage process. After training, we compile queries to clarify your requirements and conduct test runs to showcase our expertise and receive feedback to optimize our support structure. Our aim is to make knowledge transfer seamless, efficient, and lead to a successful operation transition.

Process Documentation

After the knowledge transfer, we create SOPs and process docs, sent to the client for review. This helps us identify areas for improvement and evaluate our understanding of technicalities related to the current phase. To ensure that the documentation accurately reflects the client's requirements, we incorporate feedback received from the client, enriching the documents with their insights. We then implement updates to test their efficiency and optimize the documentation. Our meticulous approach to documentation ensures that all stakeholders have a clear understanding of the mortgage process, facilitating a smooth transition of operations.

Trial Implementation

In the trial phase, we handle a segment of the mortgage process, receive periodic feedback from the client, and adapt accordingly. We collaborate with your in-house team to understand your unique operational requirements, share productivity reports, and a consolidated list of challenges associated with the current phase of operations. Our goal is to optimize the mortgage process to ensure a seamless transition of operations, resulting in increased productivity and efficiency.

Process Initiation and Go live

We establish project-managed service delivery teams for the mortgage process transition. Process-specific training helps these teams meet go-live deadlines. Our expert-led service delivery teams are regularly evaluated to ensure their competence in handling the mortgage process transition. Before full-scale implementation, we evaluate all process-related implications, including turnaround times, customer feedback, and project manager opinion, for a smooth and efficient mortgage process transition that increases productivity and customer satisfaction.

Process Enhancement and Optimization

In the final phase of the mortgage transition process, we gradually increase our workload to become more efficient as required by the client. We use feedback from productivity reports and suggestions for improvement to adjust our approach and fine-tune the mortgage process to meet the client's needs. Our goal is to ensure that the client's mortgage operations are seamless and efficient, and we work hard to optimize the process while maintaining high levels of customer satisfaction.

Mortgage FAQs

Our team has significant expertise working with lenders throughout different states. Each member is highly knowledgeable about lending guidelines and stays informed about the most recent updates. In the case of regulatory changes, we collaborate closely with our clients to ensure that these changes are implemented consistently and comprehensively.

We provide a wide range of support services, including Origination, Servicing, and Title Production. For our Origination back-office support, we offer assistance with loan set-up, indexing, loan processing, underwriting, closing, and post-closing services. Additionally, we have experience collaborating with AMCs and Title/Settlement companies to fulfil their back-office requirements, such as Quality Control, Title Searches, Commitment Preparation, and Closing Disclosures.

We prioritize our clients’ needs by utilizing the same systems and technology that they use. Our goal is not to impose our own environment on them, but rather seamlessly integrate into their existing processes. This allows us to perform the desired tasks with the same proficiency and familiarity as anyone else in their office.

We assign full-time resources to each project/client, based on the specific skill sets required. These dedicated professionals work solely for you, as if they were your own contracted employees working in-house. Our full-time resources work for 8 hours a day, 5 days a week, providing consistent and reliable support for your business needs.

To ensure high-quality service delivery, we typically require one full-time staff member to begin with, as we do not operate on a shared resource model. Since each dedicated staff member comes with a specific capacity, it is important to have sufficient volume to keep them busy throughout the day. This approach helps to optimize productivity and ensures that our resources are being utilized effectively to meet your business needs.

Given the primary benefits of outsourcing (pricing, scalability, quality, and speed) and our commitment to ensuring that our clients fully leverage these benefits, we have made the decision not to maintain onshore operations. However, we do send our staff onshore from time to time for requirement gathering, transition, ongoing process improvement, and performance feedback. This approach enables us to provide the best of both worlds by combining the advantages of outsourcing with the benefits of onshore engagement.

Yes, we do have experience working with a variety of lenders and brokers, which has allowed us to become proficient in almost all major Loan Origination Systems (LOSs) available in the market. Some examples of the LOSs we have worked with include Encompass, Calyx, PC Lender, Lending QB, and many more. Our diverse experience and knowledge of multiple systems enable us to provide a flexible and adaptable approach to meet the specific needs of our clients.

We are proud to be an ISO 27001 and SOC2 certified company, representing the highest standards in data security. We prioritize the safety and security of your data by ensuring that it always resides on your servers. We do not download or host anything locally, which minimizes the risk of data breaches or security threats. Additionally, we maintain a rigorous physical security protocol that includes biometric access controls, disabling external storage devices from the systems, and only allowing internet access from whitelisted sources. With our comprehensive security measures in place, you can trust that your data is in safe hands.

We understand the importance of flexibility when it comes to our shift hours, and are happy to work with our clients to determine the best coverage for their needs. Our 24/7 operations provide the option to expand working hours and reduce closing time. We maintain constant communication with our clients through daily/weekly reports and conference calls, ensuring that any changes in the process are approved by the client before implementation. This allows our clients to maintain complete control over what we do and how we do it, even though our team may not physically be in their office.