Quality & Process Management

Effective quality management requires well-defined processes and strong HR policies to ensure consistent delivery of high-quality services

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Consistency and Efficiency:

Quality and process management ensures that a standardized approach is followed for all tasks, resulting in consistency and efficiency. This helps to minimize errors, reduce rework and increase productivity.

Customer Satisfaction

A quality management policy ensures that the services provided meet the requirements and expectations of the customers. This helps to build a good reputation and customer loyalty, resulting in increased sales and profits.

Continuous Improvement:

By analyzing data and making changes, organizations can optimize their processes and improve the quality of services provided. This helps to reduce costs, increase efficiency, and maintain a competitive edge in the market.

Quality & Process Management

Our quality management policy emphasizes on following a standard practice across the board in all departments for all clients.

Under the 6 Sigma methodology and ISO 9001, consistent management practices, the employees and management of GrowQ are fully committed to deliver quality services that not only satisfy our clients’ demand but also exceeds their expectations.

We execute our management practices through our HR and process management policies.

  • Pre-Transitioning Stage (Evaluating the transitioning timeline and resources requirement)
  • Transitioning Stage (Pre-Transitioning stage, transiting stage and post transitioning stage)
  • Execution Stage (Team formation, Access to process information, SOP based training etc.)
  • Continuous Process Improvement (Improving turn time, improving accuracy)
  • Hiring Procedure – (Need identification, Initial Interview, one-on-one interview, explanation of roles and responsibilities/JD, hiring, induction and orientation)
  • Grooming Employees (Grooming and cross training, continuous training for maximum throughput and quality output, incentives for learning new processes and skills)
  • Retaining Valuable Employees (Monthly awards, Yearly bonuses, yearly performance review, )
  • Exit Formalities (Proper exit with data security compliance guidelines)

GrowQ Quality Policy

Under the 6 Sigma methodology and ISO 9001, consistent management practices, the employees and management of GrowQ are fully committed to deliver quality services that not only satisfy our clients’ demand but also exceeds their expectations.

We execute our management practices through our HR and process management policies. Some examples are –

  • Transitioning Stage (Pre-Transitioning stage, transiting stage and post transitioning stage)
  • Execution Stage (Team formation, Access to process information, SOP based training etc.)
  • Continuous Process Improvement (Improving turn time, improving accuracy)
  • Hiring policy
  • Employee verification policy
  • Performance review policy
  • Exit Policy

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